In FY25, there was a 24% increase in the number of customers seeking support through the Staying Connected program. This increase is largely attributed to broader economic challenges, which have prompted more customers to reach out for support in managing their energy arrears. Approximately 70% of the customers on the program are paying under their ongoing consumption, which is contributing to a rise in the average debt level. This year average debt of Staying Connected has increased by 14% as compared to the previous year, as expected due to the high number of customers who continue to pay below consumption. In FY25, AGL provided $20m in direct financial support to assist customers experiencing vulnerability to reducing their outstanding arrears.