Customers
Online sales volumes
Online sales volumes have reduced from FY24 levels, due to an increase in government incentives to switch providers and customers responding to price change events during FY25.
Metric includes Website and Webchat volume, for residential and small business energy customers. Online sales volumes include new acquisitions as well as retentions (inclusive of movers and product swaps). |
Data relates to energy services only. |
Data excludes Ovo Energy Australia. |