Customers
Services per customer
Services per customer increased slightly compared with the prior year.
FY21 | FY22 | FY23 | FY24 | FY25 | |
|---|---|---|---|---|---|
Services per customer | 1.5 | 1.5 | 1.5 | 1.5 | 1.6 |
Data excludes Netflix customers. |
What are you looking for?
- Customers
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Customer churn
- Ombudsman complaints
- Energy sold
- Services to customers
- Dual fuel (electricity and gas) customers
- Electricity customers paid a feed-in tariff
- Carbon Neutral services to customers
- Online sales volumes
- Digital adoption
- Average level of debt of customers on Staying Connected
- Customer debt
- Customers on standing offers
- Services per customer
- Green revenue as a % of total revenue (%)
- Speed to market
- Cumulative customer assets installed (behind the meter)
- Assets
- Installed capacity of operated generation assets
- Electricity output by primary energy source
- Pool generation volume
- Equivalent availability factor
- Wind farm generation
- Renewable and electricity storage capacity
- Grid-scale batteries
- Decentralised assets under orchestration
- New renewable and firming capacity
- Major industrial clients located on or connected to a hub
- People
- Safety
- Employee engagement
- Turnover
- Attrition by tenure
- Key talent retention
- Employees by location
- Employees by age
- Employees by employment status
- Employees by contract type
- Casual and contractor workforce
- Employees by gender
- AGL Board of Directors by gender
- Women in leadership
- Workforce diversity statistics
- Parental leave
- Internal and new hires by contract type
- Internal and new hires by seniority
- Training
- Workplace issues resolution
- Relationships
- Environment
- Greenhouse & Energy
- Energy consumption by primary fuel source
- Operational greenhouse gas footprint (material sites and fuels)
- Operational greenhouse gas footprint (by activity type)
- Operational greenhouse gas footprint and net energy production
- Scope 2 emissions
- Scope 3 emissions
- Greenhouse gas emissions by greenhouse gas type
- Fugitive Emissions
- Carbon offsets
- Carbon intensity of generation
- Emissions intensity of total revenue
- Revenue by generation type
- Equity greenhouse gas footprint
- Energy supply greenhouse gas footprint
- Water
- Air
- Waste
- Land
- Greenhouse & Energy
- Business Intelligence
- Other
- Important information