AGL's Transactional Customer Satisfaction (CSAT) score continued to further improve over FY25, with 81.6% of customers rating their experience with team members as five out of five.

Transactional CSAT at the end of FY25 was 81.6%, a 1.5 percentage point uplift on FY24 performance. These results were achieved despite rising cost-of-living pressures, demonstrating the successful execution of empathy-led service, improved network performance, and consistent operational delivery.