Customers
Speed to market
Speed to market remains at 16 days, which equates to a 30% improvement from the May 2023 baseline of 23 days. No improvements were made in FY25 due operating model changes which reduced operational capacity.
FY23 | FY24 | FY25 | |
|---|---|---|---|
Speed to market improvement (%) | 42.0% | 30.0% | 30.0% |
Speed to market is the elapsed time to update energy related product offers for new customers. |
Updated product offers limited to change in usage and supply charge prices only. |
Excludes product offer changes for new energy-related products or existing energy-related product offers with temporary promotional credit offers. |
Excludes telco-related product offers. |