Customers

Services to customers

Total services to customers increased 1.7% to 4.560 million, up from 4.482 million as at 30 June 2024. The increase of 78,000 was driven by continued Netflix services growth of 39,000, strong telecommunications growth of 36,000, and Consumer energy services growth of 3,000 across AGL and Ovo Energy.

Consumer electricity services declined by 5,000 during the year, primarily driven by reductions in New South Wales by 11,000 services and Queensland by 7,000 services, partly offset by strong growth in Victoria of 17,000. Consumer gas services increased by 8,000, largely due to continued growth in New South Wales by 9,000 services and Western Australia by 5,000 services.

Total Telecommunication services increased 10.5% to 380,000, from 344,000 as at 30 June 2024. The increase of 36,000 was driven by continued growth in broadband and mobile plans.

	FY21	FY22	FY23	FY24	FY25
Customer Energy Services - New South Wales
Gas	633,834	618,156	606,651	602,783	612,123
Electricity	920,816	912,439	894,441	884,050	874,887
Total	1,554,650	1,530,604	1,501,092	1,486,833	1,486,740
Customer Energy Services - Victoria
Gas	600,928	582,422	591,920	611,358	605,625
Electricity	762,978	740,916	762,264	782,359	780,600
Total	1,363,906	1,323,338	1,354,184	1,393,717	1,386,225
Customer Energy Services - South Australia
Gas	135,651	135,545	138,963	143,282	143,385
Electricity	370,051	361,795	357,082	353,517	351,317
Total	505,702	497,340	496,045	496,799	494,702
Customer Energy Services - Queensland
Gas	86,372	88,464	87,747	86,994	86,269
Electricity	424,123	439,196	437,435	424,790	411,195
Total	510,495	527,660	525,182	511,784	497,464
Customer Energy Services - Western Australia
Gas	74,013	87,491	100,354	108,475	113,337
Electricity	2,162	2,106	2,480	2,440	2,722
Total	76,175	89,597	102,834	110,915	116,059
Total Customer Energy Services
Gas	1,530,798	1,512,087	1,525,635	1,552,892	1,560,739
Electricity	2,480,130	2,456,452	2,453,702	2,447,156	2,420,721
Total	4,010,928	3,968,539	3,979,337	4,000,048	3,981,460
Broadband and phone services
Internet	54,224	87,917	120,361	166,616	194,208
Mobile	85,536	98,312	114,952	125,816	138,968
Voice	56,541	60,183	56,648	51,421	47,121
Total	196,301	246,412	291,961	343,853	380,297
Ovo Energy Australia energy services				93,698	115,049
Netflix customer services				44,365	83,123
Total services to customers	4,207,229	4,214,951	4,271,298	4,481,964	4,559,929

Notes

Customer service numbers as at 30 June of the reporting year.

Electricity and gas data comprises AGL's residential, small business, and commercial and industrial customers.

AGL's Telco customer service numbers reflect services-in-operation (SIOs) connected. Customers may have one or more SIOs.

Numbers may not sum due to rounding.

SASB Reference

SASB IF-EU-000.A; SASB IF-GU.000.A